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FAQ's
Frequently Asked Questions… Returns TOP
Thank you for shopping at Boutique -Co.com!
Boutique & Co.® loves to keep you looking fun, fashionable, exciting, and trendy!
We want you to be thrilled with your purchased, however because we sell accessories that are easily worn, we are sorry to say that we can not offer returns or exchanges.
Our products are examined closely for quality before being shipped. If you believe your item has been received damaged please us the CONTACT page. We treat each situation uniquely, so please do not hesitate to contact us if you are not satisfied with your purchase.
Secure Shopping Guarantee TOP
Boutique & Co.® uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
Secure Shopping Guarantee has been established for every transaction made with Boutique -Co.com.
If any unauthorized charges were to appear on your credit card as a result of shopping on Boutique -Co.com, you must notify your credit card provider in accordance with its reporting rules and procedures. Cancellations TOP
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
- Unavailable item(s)
- Difficulty in processing your payment information
- Inability to ship to address provided
- Existence of a duplicate order
If your order is cancelled, you will receive an important notice via e-mail. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact us for recommendations.
Customer Requested Cancellations
After you have completed your order, you cannot cancel or change your order*. Our system is designed to process and ship orders immediately.
*Note:You may only cancel your order if you receive an e-mail notifying you that:
- We are unable to process your payment information.Please contact us immediately via the CONTACT page if you receive this email and wish to cancel your order.
PayPal FAQ TOP
How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a purchase you will be using PayPal, your funds are transferred immediately and securely.
How Do I Create a PayPal Account?
To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
Sign up for PayPal now
How secure is PayPal?
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
Sign up for PayPal now
How Do I Contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:
Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and SundayGift Registry TOP
It's quick and easy to sign up for our gift registry! Just enter your name, the date of the event for which you are registering (if applicable), and a shipping address if you would like gifts to be sent directly to you. Then select a user name and password to use when you want to add or modify items you've added to the directory, choose whether you want the list to be visible only to yourself or to the general public, and submit to be registered. Then shop and click ADD TO REGISTRY. How Do I Buy/Redeem An Online Gift Certificate? TOP
Buying Online Gift Certificates
To make your purchase, simply:
- Click "Gift Certificates."
- Fill out the order form and make your purchase.
After you purchase an Online Gift Certificate:
- We'll send the recipient an e-mail with all of the information needed to use the Gift Certificate at Boutique -Co.com.
- A confirmation e-mail will be sent to you.
Redeeming an Online Gift Certificate
Redeeming an Online Gift Certificate is easy. Follow these simple steps:
- Shop Boutique -Co.com and select items you wish to purchase.
- When you're ready to checkout, click "Shopping Cart."
- Proceed through the checkout.
- Enter your Gift Certificate Code (codes are case sensitive) on the payment page under "voucher" and click "Recalculate."
Rules and Regulations for Online Gift Certificates:
- You cannot purchase an Online Gift Certificate with another Online Gift Certificate.
- Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash.
- We cannot replace lost or stolen Online Gift Certificates.
- If you have any additional questions, please use our Contact page.
How are discounts codes used? TOP
We may feature promotional coupon and discount programs. Follow these simple steps to redeem a promotion or discount code:
- On the Payment page in Checkout, enter the code under the box marked "Voucher". Codes may be case sensitive.
- Click "Recalculate".
If your discount qualifies, it will be displayed in the payment summary.
One discount code applies at one transaction, however the $5 flat rate shipping and the FREE Shipping over $100 are calculated automaticly and you do not need a discount/coupon code. How is sales tax calculated? TOP
The amount of tax charged to an order will be calculated based on New Jersey state and local sales tax laws.
We do not charge sales tax on the purchase of Gift Certificates, you may see it calculated to your shopping cart, however payments are only captured at the time of purchase. The tax calculated and "charged" will be "refunded" back to your method of payment when the payment has cleared.
Items purchased with Gift Certificates will be taxed at time of purchase.
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